Privacy Policy and Data protection

Any personal data that the user provides for the use of the services and/or contents of the website, or as a result of sending emails, will be subject to the provisions of this privacy and data protection policy.
In any case, the data will be processed in accordance with the provisions of Regulation (EU) 2016/679, of April 27 (RGPD), and Organic Law 3/2018, of December 5 (LOPDGDD).

Okaaspain has appointed a Data Protection Officer. Those interested can contact him through email

Who is the Responsible for the processing of your data?

Identity of the Responsible: OKAASPAIN S.L.-VAT NUMBER: B86910585

Social address: Sierra de Grazalema Avenue, number 9. Villanueva de la Cañada. Madrid.

Email and electronic address:

Phone number: +34 91 113 89 09

For what purpose do we treat your data?

The data provided will be incorporated into the OKAASPAIN data files.

At OKAASPAIN we treat our users information to:

  • Manage the purchase-sale process of products of the site

The Main data processing we do for the administration and management of the online sales service of the site, also carrying out the administrative and commercial tasks that will be necessary to guarantee the preparation, collection and delivery of the products, as well as the service for sale and then post sale that may be necessary.

  • Maintain the commercial relationship with our users.

We will process the data to process orders and requests, as well as to respond to queries or any type of request made by our users.

  • Compliance with legal requirements:

We treat the data for the fulfillment of the legal requirements establishes in the Spanish law, for example, the elaboration of our accounting books and the presentation of our taxes.

  • Communicate with our users and customers to make commercial actions:

We use the information to contact and communicate with our users and customers in order to give and answer to their question and inquires. Likewise, we send information to our customers and users, regarding our services and products, loyalty programs, news, promotions and discounts, mainly through electronic mail and other means of electronic transmission.

When we detect unfinished purchase processes, we send email communications to inform our users of this and suggest that they continue with the purchase process.

We also make conduct surveys and polls carried out by ourselves or by specialized consultants in order to improve our relation ship with our users and our online site.

  • Collect and Publish the comments and opinions made by the user:

Through Trustpilot we send invitations for the user to comment on their shopping experience and OKAASPAIN products. We publish the comments and opinions that the user sends through Trustpilot or through the web forms available for it. Comments and reviews will be published along with the username and product rating on our website and on the Trustpilot web portal. Comments that OKAASPAIN believes are injurious or violate morality and good customs will not be published.

  • Carry out market studies and statistical analysis.

In order to optimize our commercial efforts and improve the affinity with which we relate to our users, we segment our campaigns with the help of the Google Ads tool using information about our customers' purchases and preferences.

Are profiling done?

OKAASPAIN develops user profiles based on their activity on the site, their reviews and their profile data with the purpose to improve their user experience on the site, and to offer them OKAASPAIN products, promotions and services based on this profile. Automated decisions will not be made based on user profiles.

How long do we keep your personal information?

We differentiate two types of information to carry out our data retention and cancellation data policy: (1) accounting and fiscal information, and (2) the user´s commercial relationship with OKAASPAIN.

The accounting and tax information that may arise from the relationship between OKAASPAIN and the user will be kept for 6 years for compliance with tax regulations.

The rest of user´s information, related to the activity with OKAASPAIN and its web portal will be kept and treated indefinitely, until the user requests cancellation or express his opposition to the processing data for such purposes, in which case, the Data will be blocked and kept for 3 years for the purpose of the purpose OKAASPAIN´S compliance with its obligations regarding data protection, information society and advertising regulations.

What is the legitimacy for the treatment of personal data?

The legal basis for the treatments related to the provision of the service is the execution of the contract between the user and OKAASPAIN.

The legal basis for data processing for statistical purposes, market studies and segmentation of marketing campaigns, as well as to maintain the commercial relationship with users is found in the legitimate interest of OKAASPAIN.

The legal basis for the rest of the data processing such as commercial prospecting and user profile elaboration, is the consent that is requested to the user at the time of their registration in the site. 

Likewise, the legal basis for sending the invitations to comment and the publication of user comments is the consent that the user grants in the forms on our website.

The legal basis for the issuance of transactional and/or commercial communications in cases where the purchase process is not completed is the consent granted by the user to receive commercial information and, failing that, the legitimate interest of OKAASPAIN. in carrying out marketing activities aimed at its clients or users who have expressed their interest in making purchases at OKAASPAIN.

To which recipients will the data be provided?

They are planned the following communications, assignments and transfers of the data of the users of OKAASPAIN:

  • To the OKAASPAIN providers. Providers that provide services that by nature are necessary the access, custody or treatment of the data of users of the platform, such as : couriers, consultants, auditors, data centers, developers, etc.... will have access to the data in a legitimate manner as a result of the contract for the provision of services, orders of treatment and commitment of confidentiality that they sign with OKAASPAIN. For example, we use the services of Trustpilot A/S (“Trustpilot”), to collect your feedback, so we will share your name, email address and reference number with Trustpilot to fulfill the Purpose. If you want more information about how Trustpilot processes your data, you can find their Privacy Policy here. Likewise, we use Google Ads services for the management, segmentation and issuance of digital marketing campaigns.
  • Data processing outside the European Union: OKAASPAIN contracts its virtual infrastructure for storage, backup copies, sending emails and segmenting and issuing marketing campaigns to providers whose systems are established in third countries. These cross-border data processing is carried out, in accordance with article 46 of the GDPR, by subscribing to the Standard Contractual Clauses adopted by the European Commission as adequate guarantees for the processing of data. (You can request more information from the DPD through the email address

What are your rights when you provide us your data?

Anyone has the right to obtain confirmation as the whether or not OKAASPAIN treats their personal data.

Interested parties have the right to withdraw the consent granted to OKAASPAIN at any time. The withdrawal of consent will not affect the legality of the processing based on the consent prior to its withdrawal.

Interest persons have the right to access their personal data, as well as to request the rectification of inaccurate data or, where appropriate, request its deletion when, among other reasons, the data is no longer necessary for the purposes that were collected.

Those interested have the right to the portability of their personal data that they have request from OKAASPAIN.

Those interested may request the limitation of the processing of their data, in which case we will only keep them for the exercise or defense of claims.

In certain circumstances and for the reasons related to their particular situation, the interested parties may object to the processing of their data. OKAASPAIN will stop processing the data, except for compelling legitimate reasons, or the exercise or defense of possible claims.

Interested parties have the right to file a claim with a competent Data Protection Control Authority.
To exercise the rights, the user may send their written request to the postal or electronic address of OKAASPAIN indicated previously in this policy or through the electronic address of the DPD.