FAQs

FREQUENTLY ASKED QUESTIONS

1. DOES OKAASPAIN SHIP WORLDWIDE?

We do ship worldwide, but take into account the following information: our system automatically calculates shipping costs and processes the order to the following countries: SPAIN, PORTUGAL, USA , JAPAN, MEXICO, CANADA, TAIWAN and AUSTRALIA, all the EU countries as well as the non-EU European countries. Check our shipping fees for these countries.

For other countries, please consult the shipping rates in: info@okaaspain.com If you place an order to a location where automatic rates are not generated, it will be held up until we give you the shipping rate and you accept it. We are working to provide you automatic worldwide shipping rates and we hope to have them available soon.

2 . IS OKAASPAIN.COM AVAILABLE IN MULTIPLE LANGUAGES?

The website’s navigation languages are Spanish and English.

3. WHICH BROWSERS SHALL I USE TO CORRECTLY SEE OKAASPAIN.COM?

The site OKAASPAIN.COM is optimized for Microsoft Internet Explorer 9 or higher, Mozilla Firefox 3.5 or higher, Google Chrome and Safari 5 or higher.

4. HOW CAN I BUY IN OKAASPAIN.COM?

To place an order in OKAASPAIN.COM you just have to register as an user and create an account. It’s very easy. You just have to follow these steps:

1 - Choose the product family (Baby, Toddler Girl, Toddler Boy, Moms and Dads or DIY). Then select the category (Espadrilles, Ballet Flats, etc.).

2 - In each category you can see all the products available. Choose the item you're interested in with one click and all the information related to that product will be displayed. You can zoom in the image with one click, or by simply situating the mouse pointer over it, then the image will expand to get better details.

3 - You can get the detailed information on every selected product such as the composition, colors and specific sizes available for that product.

4 - Once you have chosen the product you are interested in, you can add it to the shopping cart. Then you can either continue shopping or completing your order .

5 - Should you want to process your order, you have to specify the address where you want it to be delivered.

6 - Choose the payment method: Visa, Visa Electron,MasterCard, Maestro, American Express, Paypal...

7 - Confirm the order .

8 - Finally, you will receive an order confirmation email.

5. WHAT HAPPENS IF AN ITEM IS SOLD OUT?

If an item is sold out, we’ll replace it ASAP. If you want to know when it will be available again in our online store, we can send you an email by simply selecting "EMAIL", beside the word “sold out” in the product/color/size desired.

If you want to order a large number of pairs, we suggest you to contact us at: info@okaaspain.com and we’ll process your particular order specifically.

6. WILL I GET THE SAME PRODUCT THAT I SEE IN THE PICTURE?

Yes, excepting customized products we make for you, since they are handcrafted and they may suffer some slight variation in their finishes.

7. CAN I GET REGULAR INFORMATION IN MY EMAIL REGARDING THE LATEST NEWS FROM OKAA?

Yes, by simply accessing and subscribing to the NEWSLETTER section you will receive information about looks, news and promotions.

8. CAN I UNSUBSCRIBE AT ANYTIME IN ORDER TO STOP RECEIVING EMAILS FROM OKAASPAIN.COM?

Yes, by accessing the NEWSLETTER section you can unsubscribe at any time quickly and easily.

Furthermore, in compliance with Spanish anti-spam legislation (Law 34/2002 of July the 11^th, services of information society and electronic commerce (Servicios de la Sociedad de la Información y Comercio Electrónico LSSI-CE), we will provide you with a link and/or email so you can easily unsubscribe in each newsletter or commercial mail you receive.

9. CAN I RECOVER MY PASSWORD IF I FORGOT IT?.

In the LOG-IN section you can reset your password. For this purpose, you will receive an email with your new password.

10. HOW CAN I MAKE SURE THAT I PLACE MY ORDER CORRECTLY?

Once you complete your order, you will receive an order confirmation email. If after 24 hours you have not received this email, please contact us at info@okaaspain.com

11. IS IT POSSIBLE TO KNOW THE STATUS OF MY ORDER?

Yes, in your account go to my order status section and you’ll be able to track the status of you order.

12. WHAT SHOULD I DO IF I GET A DEFECTIVE OR WRONG ITEM?

OKAASPAIN only sells 100% high quality products made in SPAIN, and in perfect condition, so if you exceptionally receive a defective or wrong item, please contact us at info@okaaspain.com and we will solve it as soon as possible.

13.WHAT ARE THE AVAILABLE PAYMENT METHODS TO PLACE MY ORDER?

You can place your order by using the following payment methods:

Debit or credit card: VISA, VISA ELECTRON, MASTERCARD, AMERICAN EXPRESS. YOU HAVE TWO OPTIONS TO PAY WITH CREDIT CARD, ONE THROUGH LA CAIXA BANK, OPTION 1, OR THROUGH BANKIA BANK, OPTION 2. Both bank works with all credit and debit cards with safety system.
PayPal: When choosing PayPal you’ll be redirected to PayPal, so you can pay with your PayPal account or with your debit or credit card in a fast and safe way, and without sharing any financial information.
Bank transfer. Bank transfer will be in €urns and the related commissions/fees will be in charge of the payer.
Cash on delivery. THIS PAYMENT METHOD IS ONLY ALLOWED FOR THE PURCHASE OF THE STOCK AVAILABLE IN THE STORE. IT IS NOT ACCEPTED FOR ORDERS OF CUSTOMIZED PRODUCTS OR FOR ORDERS PLACED BY PROFESSIONALS. This payment method has a 3% extra fee for domestic shipping, with a minimum of 1€ and 1% for international shipping, with a minimum of 6,42 € per shipment, if the 1% commission is lower of this amount. THIS PAYMENT METHOD IT IS ONLY VALID FOR SHIPMENTS IN SPAIN, EXCEPT CANARY ISLANDS AND PORTUGAL CONTINENTAL.
BIZUM

14. IS IT SAFE TO USE MY DEBIT/CREDIT CARD IN THIS WEBSITE?

Yes. It's the fastest and safest payment method. Data are encrypted and transmitted via the Cyberpac platform of LA CAIXA OPTION NUMER ONE, OR BANKIA OPTION NUMER TWO.

OKAASPAIN at no time has access to these data.

15. THE PRICES, ARE VAT INCLUSIVE?

- All prices in OKAASPAIN include VAT (IVA in Spanish).

- In the case of specific taxes such as those applied in the CANARY ISLANDS, GIBRALTAR, CEUTA, MELILLA and ANDORRA, prices will be shown without VAT and local taxes and customs formalities will be charged at the time of delivery.

- For NON-EU countries orders, the VAT will be deducted from the price.

16. WHICH ITEMS ARE INCLUDED IN THE BILL?

- For Spain, the Balearic Islands and mainland Portugal, the prices stated in the bill before finishing the process of the order include transportation costs only.

- The DUAS (SADs) and local taxes to be generated for the CANARY ISLANDS, GIBRALTAR, CEUTA, MELILLA and ANDORRA, will be charged at the time of delivery. In the shipping rates section we'll give you guidance on the costs regarding customs' Single Administrative Documents (SAD).

- For NON-EU countries, the prices and the final bill include transportation costs only. They do not include the costs of customs, duties or local taxes that may arise.

- If you have any question, please contact us at: info@okaaspain.com.

17.WHERE CAN I GET MY ORDER?

You can receive your order at the address you choose: home, work, holiday place, etc. excepting a P.O. Box. We do not make deliveries on Saturdays, Sundays and holidays.
If you want to make a gift, add the shipping address when processing the order.
We can not deliver orders in countries different to those in which the purchase was made.
At the time of delivery of the order, you have to sign the carrier's delivery note and keep a copy of it. This will be essential for you to claim in case the product was damaged during shipping or for any other claim or incidence.

18. HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?

To Peninsula, mainland Portugal and the Balearic Islands delivery time is 24/48 working hours from the receipt of the order shipping confirmation mail. All the orders placed after 11.00 AM will take 24 labour WORKING hours more. All the orders place after Friday 11.00 AM will be shipped on Monday.
Deliveries will be made throughout the day from 8 am to 19 pm. Any special delivery time you will request will be included in the shipping notes, as an additional information to the carrier, but we cannot guaranteed that delivery can be made at this indicated time since it is the carriers which organized the delivery routes.
For the Canary Islands, Ceuta, Melilla, Gibraltar and Andorra, the transit times may be 3/5 working days from receipt of the order shipping confirmation mail.
For EU countries:

GERMANY, BELGIUM, SCOTLAND, FRANCE, WALES, THE NETHERLANDS, ITALY, LUXEMBOURG, MONACO, UK, AUSTRIA, AZORES ISLANDS, DENMARK, FINLAND, GREECE, IRELAND, MADEIRA, SWEDEN, BULGARIA, CYPRUS, ESTONIA, LATVIA, LITHUANIA, MALTA and ROMANIA;

the delivery time is 3/5 working days from the receipt of the order shipping confirmation mail.

For USA , JAPAN & MEXICO, TAIWAN the delivery time is between 3/5 working days from the receipt of the order shipping confirmation mail.

For other countries, please consult the delivery time at: info@okaaspain.com

When your order leaves the stockroom, you will receive an email with an order shipping confirmation.

If you opt for the payment by bank transfer, these periods shall run from the collection of the order or the bank receipt thereof is received.

ORDERS PLACED DURING SALES PERIOD OR PROMOTION PERDOD COULD BE DELAYED THE DELIVERY 72 WORKING HOURS MORE.

19. HOW MUCH DO I HAVE TO PAY FOR THE SHIPPING?

Shipping rates for Peninsula, the Balearic Islands and mainland Portugal are free for any purchase. Shipping rates are free provided the volume of the box does not exceed 150 cm (sum: Length + Width + Height), and 100cm for the Balearic Islands. 20kg maximum weight per shipment. If these measures are exceeded, we will contact you.
Shipping rates to ANDORRA encompass:

1.Transportation costs: - 9,47€ up to the first KG. (IN EVERY KG, IS ALMOST 2/3 PAIR OF SHOES DEPENDING ON MODEL AND SIZE). - 10,0 € From 1 up to 2KG. - 10,13€ From 2 up to 3 KG. - 10,31€ From 3 up to 4 KG. - 10,49€ From 4 up to 5 KG.

- These costs are always the same provided the volume of the box does not exceed 100 cm (sum: Length + Width + Height). In case these measures are exceeded, we will contact you.

2. Estimated SAD (Single Administrative Document) paperwork costs (for customs): 24,50 €uros. They will be in charge of the recipient and are payable at the time of delivery.

3. Payment of local taxes: They will be in charge of the recipient and are payable at the time of delivery.

4. Maximum Shipping weight automatically allowed 10kg. For heavier shipping weights, please contact us at: almacen@okaaspain.com

Shipping rates to GIBRALTAR encompass:

1.Transportation costs: - 31,10€ up to the first KG. (IN EVERY KG, IS ALMOST 2/3 PAIR OF SHOES DEPENDING ON MODEL AND SIZE). - 31,45 € From 1 up to 2KG. - 31,80€ From 2 up to 3 KG. - 32,16€ From 3 up to 4 KG. - 32,51€ From 4 up to 5 KG.

- These costs are always the same provided the volume of the box does not exceed 100 cm (sum: Length + Width + Height). In case these measures are exceeded, we will contact you.

2. Estimated SAD (Single Administrative Document) paperwork costs (for customs): 16,50 €uros. They will be in charge of the recipient and are payable at the time of delivery.

3. Payment of local taxes: They will be in charge of the recipient and are payable at the time of delivery.

4. Maximum Shipping weight automatically allowed 10kg. For heavier shipping weights, please contact us at: pedidos @okaaspain.com

Shipping rates for the CANARY ISLANDS encompass:

1.Transportation costs:

- 7,95€ for the first KG. (IN EVERY KG, IS ALMOST 2/3 PAIR OF SHOES DEPENDING ON MODEL AND SIZE)

- 9,95€ from 1 up to 2KG.

- 12,95€ from 2 up to 3 KG.

- 15,95€ from 3 up to 4 KG.

- 17,95€ from 4 up to 5 KG.

- These costs are always the same provided the volume of the box does not exceed 100 cm (sum: Length + Width + Height). In case these measures are exceeded, we will contact you.

2-FROM 14 JANUARY 2015 DUA EXPORTATION customs DOCUMENT IT´S NOT NECESSARY TO BE PAID WHEN A SHIPMENT CAMES FROM PAENINSULA. FROM TWO MONTHS AGO THE DUA OF IMORTATION IT´S NOT NECCESSARY AS WELL TO BE PAID FOR ORDERS BELLOW OF 150 EUROS. In case the order it´s bigger of 150 Euros, The cost of customs DUA document for IMPORT will be around 16,50€, and they will be in charge of the recipient and are payeble at the time delivery.

3. Payment of local taxes: about 3%, ( taxes for kids footwear ) from total invoice They will be in charge of the recipient and are payable at the time of delivery.

4.Maximum Shipping weight automatically allowed 10kg. For heavier shipping weights, please contact us at: @okaaspain.com

Shipping rates for CEUTA and MELILLA encompass:

1.Transportation costs: -10,50 €uros up to the first KG. - 10,94€ from 1 up to 2 kg. - 11,38 € from 2 up to 3 kg. - 12,04€ from 3 up to 4kg. - 12,50€ from 4 up to 5kg. These costs are always the same provided the volume of the box does not exceed 100 cm (sum: Length + Width + Height). In case these measures are exceeded, we will contact you.

2.Estimated SAD (Single Administrative Document) paperwork costs (for customs): 24,50 €uros. They will be in charge of the recipient and are payable at the time of delivery.

3.Payment of local taxes: They will be in charge of the recipient and are payable at the time of delivery.

4.Maximum Shipping weight automatically allowed 10kg. For heavier shipping weights, please contact us at: pedidos @okaaspain.com

Shipping rates for AZORES and MADEIRA ISLANDS encompass:

1.Transportation costs: 14,99 €uros up to the first KG. - 20,98€ from 1 up to 2kg. - 26,97€ from 2 up to 2,5kg. - 32,96€ from 2,5 up to 3kg. - 38,95€ from 3 up to 3,5 kg. - 44,94€ from 3,5 up to 4kg. - 50,93€ from 4 up to 4,5kg. - 56,92€ from 4,5 up to 5kg. These costs are always the same provided the volume of the box does not exceed 100 cm (sum: Length + Width + Height). In case these measures are exceeded, we will contact you.

2.Estimated SAD (Single Administrative Document) paperwork costs (for customs): 14,84 €uros. They will be in charge of the recipient and are payable at the time of delivery.

3.Payment of local taxes: They will be in charge of the recipient and are payable at the time of delivery.

4.Maximum Shipping weight automatically allowed 10 kg. For heavier shipping weights, please contact us at: pedidos @okaaspain.com

Shipping rates for USA and CANADA encompass:

1.Transportation costs to the East Coast:

- Up to the first half kg weigh: 15 €uros.
- Up to the first kg weigh: 22 €uros.
- From 1 up to 2 kg weigh: 27 €uros.
- From 2 up to 2,5 kg weigh: 32 €uros.
- From 2,5 up to 3kg: 40 €uros.
- From 3 up to 3,5kg weigh: 42 €uros.
- From 3,5 up to 4 kg weigh: 44 €uros.
- From 4 up to 4,5kg weigh: 45 €uros.
- From 4,5 up to 5kg weigh: 46 €uros.
-Maximum Shipping weight automatically allowed 20 kg. For heavier shipping weights, please contact us at: pedidos @okaaspain.com

2 .Customs costs that may arise: the recipient pays them at the time of delivery.

3.Payment of local taxes: They will be in charge of the recipient and are payable at the time of delivery.

Shipping rates for MEXICO, AUSTRALIA, JAPÓN AND TAIWAN encompass:

Up to the first kg weigh: 27,28€.
From 1 up to 2kg. weight: 32,26€
From 2 up to 2,5 kg. weight: 38,98€
From 2,5 up to 3 kg. weight: 45,69€
From 3 up to 3,5kg. weight: 46,94€
From 3,5 up to 4kg. weigh: 48,18€
From 4 up to 4,5kg. weigh: 49,43€
From 4,5 up to 5kg. weigh: 50,69€
Maximun Shipping weight automatically allowed 20kg. For heavier shiiping weights, please contact us at: pedidos @okaaspain.com.
Custom costs that may arise: the recipient pays them at the time of delivery.
Payment of local taxes: They will be in charge of the recipient and are payable at the time of delivery.

-Shipping rates for the EU countries encompass:

1.Transportation costs to FRANCE ,ITALY, GERMANY, BELGIUM, UNITED KINGDOM, NETHERLANDS, LUXEMBOURG, are:

Up to the first kg weigh: 13,56€.
From 1 up to 2kg. weight: 16,73€
From 2 up to 2,5 kg. weight: 21,76€
From 2,5 up to 3 kg. weight: 26,79€
From 3 up to 3,5kg. weight: 27,69€
From 3,5 up to 4kg. weigh: 28,58€
From 4 up to 4,5kg. weigh: 29,47€
From 4,5 up to 5kg. weigh: 30,37€
Maximun Shipping weight automatically allowed 20kg. For heavier shiiping weights, please contact us at: pedidos @okaaspain.com.
FOR UK, from JANUARY 1, 2020 AND DUE THE BREXIT, Local taxes and DUTY that may be derived are paid by the recipient at the time of delivery.

2. Transportation costs to IRELAND, AUSTRIA, FINLAND, DENMARK, SWEDEN, CZECH REPUBLIC, SLOVAK REPUBLIC, SLOVENIA, ESTONIA, HUNGARY, POLAND, BULGARIA, LATVIA, LITHUANIA, GREECE, CYPRUS, MALTA, CROATIA and ROMANIA:

Up to the first kg weigh: 15,22€.
From 1 up to 2kg. weight: 18,69€
From 2 up to 2,5 kg. weight: 24,34€
From 2,5 up to 3 kg. weight: 29,99€
From 3 up to 3,5kg. weight: 30,95€
From 3,5 up to 4kg. weigh: 31,93€
From 4 up to 4,5kg. weigh: 32,91€
From 4,5 up to 5kg. weigh: 33,88€
Maximun Shipping weight automatically allowed 20kg. For heavier shiiping weights, please contact us at: pedidos @okaaspain.com.

Shipping costs to other non-EU Europe countries such as SWITZERLAND, NORWAY, CHANNEL ISLES, LICHENSTEIN or SAN MARINO, are:

1-Transportation cost:

Up to the first kg weigh: 28,62€.
From 1 up to 2kg. weight: 39,03€
From 2 up to 2,5 kg. weight: 47,17€
From 2,5 up to 3 kg. weight: 55,29€
From 3 up to 3,5kg. weight: 56,80€
From 3,5 up to 4kg. weigh: 58,30€
From 4 up to 4,5kg. weigh: 59,81€
From 4,5 up to 5kg. weigh: 61,33€
Maximun Shipping weight automatically allowed 20kg. For heavier shiiping weights, please contact us at: pedidos @okaaspain.com.

Shipping costs to other non-EU Europe countries such as MONACO are:
1-Transportation cost:
1. Up to the first kg weigh: 11,21€.
2. From 1 up to 2kg. weight: 13,83€
3. From 2 up to 2,5 kg. weight: 17,98€
4. From 2,5 up to 3 kg. weight: 22,14€
5. From 3 up to 3,5kg. weight: 22,88€
6. From 3,5 up to 4kg. weigh: 23,62€
7. From 4 up to 4,5kg. weigh: 24,36€
8. From 4,5 up to 5kg. weigh: 25,10€
9. Maximun Shipping weight automatically allowed 20kg. For heavier shiiping weights, please contact us at: pedidos @okaaspain.com.